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Our Solutions

Engagement x Innovation

It is all about engaging with the customers and selling more relevant products to customers in a frictionless, seamless way...

Data- Driven Digitalised Experiences

We specialise in crafting data-driven, digitalised experiences that revolutionise the way insurers engage with their customers.

Our innovative approach focuses on streamlining every aspect of the insurance process, from lead generation to claims management, by harnessing the power of digitalisation and engagement. By eliminating friction and enhancing efficiency, we empower insurers to deliver seamless experiences that drive growth and customer satisfaction.

 

We leverage cutting-edge design thinking to create interactive digital tools and gamified risk awareness journeys that captivate and educate customers. Through personalised experiences, we empower insurers to forge stronger connections, nurture relationships, and ultimately, enhance their bottom line.

Join us on the journey to transform the insurance industry through data-driven digitalisation. Let's unlock new possibilities and redefine the future of insurance together.

Proprietary Behavioural Based Customer Propensity Model

Developed by P9, our model revolutionises the way insurers approach customer segmentation.

Challenging traditional methods of segmenting customers solely by their personal profiles, we offer statistically significant evidence that our tested behavioural attributes provide a far superior understanding of a customer's propensity to buy insurance.

We believe in harnessing the power of behaviour to drive deeper insights and more accurate predictions. Our innovative approach enables insurers to move beyond demographics and tap into the rich tapestry of customer behaviours, preferences, and tendencies.

With our cutting-edge model, insurers can unlock new opportunities for targeted marketing, personalised offerings, and enhanced customer experiences.

 

Join us in redefining the future of customer segmentation and insurance industry success.

Content and Collateral Creation

We excel in content and collateral creation tailored to making insurance easier to understand.

 

Through creatives, improved UI/UX design, and  original visuals, we enhance communication to demystify insurance for our clients' communication with their end customers.

We understand the importance of clear communication in the insurance industry. That's why we employ a range of creative techniques to simplify complex concepts, making them accessible and engaging for all audiences.

Our focus on better UI/UX ensures that information is presented intuitively, enabling seamless navigation and comprehension. Through visually appealing graphics and multimedia elements, we bring insurance concepts to life, fostering greater understanding and engagement.

Join us as we transform insurance communication, making it clearer, more engaging, and ultimately, more accessible to all.

 

Let's redefine the way insurance is understood and appreciated together.

Digital Readiness & Product Proposition Development

With our industry experience in actuarial pricing and underwriting, our consultancy service extends to helping clients with digital readiness and product proposition development tailored specifically for the insurance industry.

 

Our focus is on ensuring that insurance products are optimally prepared for the digital landscape, with digitally ready underwriting processes and guideline, efficient claims procedures, and clear terms and conditions that are easily understandable.

We recognize the importance of creating an environment conducive to self-service and clarity. Our expertise lies in crafting insurance products that are not only digitally ready but also user-friendly and transparent. Through meticulous attention to detail, we ensure that every aspect of the insurance journey, from policy purchase to claims resolution, is seamlessly integrated into a digital framework.

By leveraging technology and innovation, we empower insurers to enhance customer experiences, improve operational efficiency, and drive growth.

 

Join us as we navigate the digital frontier of the insurance industry, transforming products and processes to meet the demands of today's digital-savvy consumers.

Digital Distribution & Distribution Partnership

We offer comprehensive support in digital distribution, providing turnkey solutions that encompass sales strategy development, creation of digital content, and sales tools.

 

Wee understand the importance of a robust digital distribution strategy in today's insurance landscape. Our team works closely with insurers to craft bespoke strategies that leverage the power of digital channels to reach target audiences effectively.

From developing compelling digital content to designing intuitive sales tools, we equip insurers with everything they need to succeed in the digital marketplace. Our goal is to streamline the distribution process, enhance customer engagement, and drive sales growth.

Additionally, we offer optional funding partner support, providing insurers with a risk-free option for product launch. With our support, insurers can confidently bring new products to market, knowing that they have a dedicated partner backing their success.

Join us as we revolutionise digital distribution in the insurance industry, empowering insurers to thrive in today's digital-first world.

White Label AI Chatbot

We provide a state-of-the-art white label AI chatbot solution tailored for insurers, brokers, and other industry professionals. Our AI chatbot is designed to streamline processes, improve customer interactions, and offer rapid responses to inquiries.

We recognise the importance of simplifying procedures and ensuring a smooth customer experience. Our white label AI chatbot is built with a focus on ease of use, allowing insurers and brokers to seamlessly integrate it into their existing systems and workflows.

With our AI chatbot, insurers and brokers can efficiently manage customer queries, deliver instant responses, and guide users through complex processes such as policy inquiries and claims submissions. By utilising artificial intelligence, our chatbot ensures swift interactions and minimises wait times for customers.

Furthermore, our solution is highly adaptable and customisable to meet the unique requirements of each client. Whether it involves tailoring responses to reflect brand tone and style or incorporating industry-specific terminology, we ensure that the chatbot seamlessly aligns with the client's operations.

Join us in revolutionising customer engagement in the insurance industry with our white label AI chatbot solution. Experience the benefits of streamlined processes, enhanced customer satisfaction, and accelerated response times today.

Client Cases

Just some of the many client projects we have completed.  For more use cases, please contact us.

FWD Hong Kong

Teaming up with FWD, we embarked on a game-changing journey to revamp their lead generation strategy. Through gamification, we crafted an interactive digital experience that captivated users and revealed valuable insights into their profiles.

2023/2024

Our solution addressed FWD's challenge of customer engagement by providing a fresh, interactive way for customers to interact and share data. By gamifying the experience, we turned a routine task into an enjoyable adventure, resulting in a significant increase in lead generation.

Gamified Lead Gen 

This collaboration with FWD showcases the power of creativity and innovation in overcoming real-world challenges. Through gamification and digital transformation, we not only enhanced customer engagement but also delivered tangible results, driving FWD closer to their business objectives.

Aon Singapore

Partnering with Aon, we created a range of dynamic sales and marketing materials, from videos and animations to infographics and presentations. These assets were designed to resonate with Aon's clients and empower them to communicate effectively with their own customers.

2022-2024

Our collaboration addressed Aon's need for compelling communication tools that could convey complex information clearly. By utilising various multimedia formats, we ensured Aon's message was impactful and engaging.

Content and Collaterals

The outcome? A suite of tailored collaterals that strengthened client relationships, boosted marketing efforts, and drove success for Aon.

BNP Paribas Japan

In partnership with BNP Paribas, we pioneered an interactive video solution that earned multiple awards. This innovative tool incorporated user interactions to capture risk appetite and behavior effectively. At its core lies a sophisticated propensity model that analyzes user data to generate an insurance propensity score.

Year: 2016-2017

Our collaboration addressed BNP Paribas' need for a cutting-edge engagement tool that could not only capture risk preferences and behaviors but also provide valuable insights for insurance offerings. By integrating user interactions within the video experience, we created an engaging platform that effectively gauged user tendencies.

Propensity Model

The outcome? A groundbreaking solution that garnered recognition and delivered tangible results for BNP Paribas. Through our partnership, we empowered BNP Paribas to leverage advanced technology and data analytics to better understand their customers' needs and preferences, ultimately driving success in their insurance initiatives.

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